FAQ - FREQUENT ASKED QUESTIONS YOKKAO
How do I create an account?
Click the Shop Menu and select your country. Click the My Account link at the top right hand side of our site and click the Create an Account button. Fill in all of the required information on the form and click the Create Account button.
How do I edit my account information?
Click the Shop Menu, select your Country than click My Account link at the top right hand side of our site and sign in. On the account welcome screen, select Account Information, Address Book or Account Dashboard to add or modify your account information.
I forgot my password.
Click the Shop Menu, select your Country than click the My Account link at the top right hand side of our site and sign in. Click the 'Forgot Your Password?' link next to the Login button and provide the email address associated with your account. Instructions for resetting your password will be emailed to that address.
How do I place an order?
Click the Shop Menu, select your Country than choose the product categories. Click on the product image if you want to buy the product or see more details. Select your size and quantity, then click on the Add to Cart button. Your shopping cart is displayed at the right hand side of the screen. To place your order, please click on the Checkout button.
Can I place an order if I do not have an account?
Yes, you can place an order even if you do not have an account. Just select Guest checkout when completing your order, and fill in your personal details.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. For your convenience, you can order online easily and pay via the following methods:
- Credit/Debit Card: Online orders are payable on our secured server with Visa & Master Card.
- Paypal: During checkout, please select the Paypal payment option and you will be redirected to a Paypal page to complete your payment.
- Bank transfer: Only for wholesale orders (please provide us the bank receipt by e-mail)
All payments are processed through a secured server and no one will ever access your payment information.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link the top right hand side of our site to track the status of your order. You will receive a shipment confirmation via e-mail when your order has shipped and tracking information within 24-48 hours of shipment.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information, and is based on several factors including the items ordered and the shipping method selected. Please see our shipping policy for additional information.
Do you ship to my country?
Please Click the Shop menu and select your Country. Add the item to your cart and click the Checkout button. The Yokkao Online Shops of each Country will not be available to ship to different Countries. Example: if you select the Yokkao online shop in Europe, the European Yokkao shop will not ship to USA.
Where is my order shipped from?
Please Click the Shop menu and select your Country. On the bottom right hand side of your site you will find the informations related to the Yokkao distributor.
When will my order be shipped and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping method choices and their prices. We will ship your order shortly after we receive payment from you. For more info, please check our shipping policy.
Do I have to pay for duties and taxes?
Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
RETURN A PRODUCT
Please click here to see our return policy.